Customer Relationships Management (CRM) is all about converting the potential into reality; in the sense that it helps storing and maintenance of customer information, both potential and existing and online CRM are software that enables a business house to do customer relationship management. Typically this software is hosted on an internet cloud and such systems are perfectly suited where the sales personnel are spread over large geographical area.
An online CRM has a very rich and an intuitive interface to use with the help of with sales...